Finding out how our consumers feel and how we can help you is important in helping us to remain the UK’s leading online supplier of wooden pet products.
Monday: 9:00am–5:00pm
Tuesday: 9:00am–5:00pm
Wednesday: 9:00am–5:00pm
Thursday: 9:00am–5:00pm
Friday: 9:00am–5:00pm
Saturday: Closed
Sunday: Closed
Customer Service Team
Home & Roost
Unit 3, The Loop
Manston
Kent
CT12 5DE
Bought a double hutch and run for our guinea pigs and they were super helpful. Little chocolate Freddo in one box and Harribo in the other for the kids to munch on while daddy built the hutch & run. Great communication / customer service, fab. products and they're lovely too. Highly recommended them!
I 1000% recommend home and roost, there hutches are very well made, the wood is thick and there super sturdy when together, I did have a few issues with a missing door and divider and also a few cracked parts however their customer service team are 5⭐️ and sorted everything for me the same day and sent new parts out I will defiantly be using again
I purchased the 7.7 foot run for my bunnies and protection covers and honestly I don't usually have time to write reviews, but I really REALLY loved these and so do my bunnies. The covers are SO good and I love how they clip onto the bars.
Such a helpful man who went the extra mile to ensure that the carrier had precise instructions on where to leave the hedgehog house and food etc., as the recipient would be out. He was polite and eager to help.
Wow I’ve been blown away by the amazing service and quality of product with Home and Roost. I literally knew nothing and they were so helpful! Even told me how I could get a discount and generally made me feel like I was in an exciting journey and not just a customer! I especially loved the lollipop when I opened the packaging! Which was all all plastic free and that pleases me greatly too!! 👍👍👍👍
Great products, but what impressed me most was the speed at which I received them. Who expects an online order to arrive the following day (or early the day after that, my memory fails me)? Certainly not me, but sure enough there it was! Amazing service, thank you!